Fasteners Direct Delivery Policy
At Fasteners Direct, we pride ourselves on ensuring the best service delivery and we make sure that your orders get to you on time, every time. For deliveries in the Brisbane, Gold Coast and Sunshine Coast regions, we will have your order to you in 24 hours but we always do everything we can to have it to you the same day.
Our delivery promise:
- Quick delivery: We aim to despatch and deliver your order to you as quickly as possible.
- Delivery method and labelling: Your selections will be delivered to your door via Courier or if an international delivery via Australia Post International Air.
- No signature required: All deliveries will not require a signature unless specifically stated by you.
- Despatch notification: We will notify you by email when your order has been despatched.
- Delivery times: We aim to deliver locally in 24 hours and within 7 days if you are outside Brisbane, the Gold Coast or Sunshine Coast. All back orders will be delivered within 21 days unless personally notified. Express services are available on request.
Fasteners Direct Returns Policy
We are more than happy to accept returns for products that have been purchased by mistake. Fasteners Direct returns policy includes:
- If an item has been purchased by mistake, you are most welcome to return it at your own cost as long as the product remains unopened and undamaged. We will provide a store credit.
- In the unlikely event that we have sent the incorrect item, we will cover the cost of the return and the cost to send the correct products to you.
- You must notify us within 7 days if you need to return products to us.
- If an item is faulty or not as described, we will provide a full refund of the purchase cost and any delivery fees.
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